PreachPal

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PreachPal Support

Last updated: November 2026

Welcome to PreachPal Support. Below are answers to common questions. If you need more help, reach out to us.

Getting Started

How do I record my first sermon?

Open PreachPal, tap the Listen tab, and tap the “Start Sermon” button. Grant microphone access when prompted. PreachPal will transcribe the sermon live and create a journal of key quotes, Bible verses, and reflections.

Why is the app asking for microphone and speech recognition access?

PreachPal needs your microphone to listen to sermons and speech recognition to transcribe them. Audio stays on your device unless cloud enhancement is active, when live audio is sent to Deepgram. PreachPal does not save audio files. See Privacy Policy §4.1 for Deepgram’s processing, retention and model-improvement opt-out details.

What if I denied microphone access by mistake?

Open iOS Settings → Privacy & Security → Microphone → PreachPal → toggle on. PreachPal will detect the change automatically when you return to the app.

Subscriptions

What does PreachPal Pro include?

  • Cloud-enhanced quality on both Pro Monthly and Pro Yearly: 350 cloud minutes a month, up to 90 per sermon
  • Sharper live translation on cloud-enhanced sermons
  • Additional Bible versions via API.Bible
  • Structured Outline (AI-generated hierarchical sermon outline, exportable as PDF and Word)

The free plan includes cloud-enhanced quality to get you started: on most new installs, up to 3 sermons or 180 cloud minutes in total, whichever comes first (up to 60 cloud minutes per sermon), as a one-time allowance that never renews. Some devices and early-adopter accounts receive a monthly allowance instead, and the app always shows yours in Settings. Live transcription, captions, and English–Spanish translation are included on every sermon, always.

How do I manage or cancel my subscription?

Go to iOS Settings → Apple ID → Subscriptions → PreachPal. You can upgrade, downgrade, or cancel from there. Cancellations take effect at the end of the current billing period.

How do I restore purchases on a new device?

Go to PreachPal → Settings → Subscription → Restore Purchases. Your active subscription will be recognized automatically.

What happens when my cloud allowance runs out?

Your sermon keeps going. Recording and on-device transcription continue free, with no cloud allowance consumed, and every sermon and transcript stays fully accessible on your device. Your usage is visible in Settings. Pro’s monthly minutes reset on the first of each month. On most new installs the free plan’s allowance never renews: once it is spent, cloud enhancement ends and journal generation becomes a Pro feature, while everything already in your journal stays yours. Some devices and early-adopter accounts renew monthly instead.

Privacy & Security

What data does PreachPal collect?

PreachPal doesn’t require an account and doesn’t ask for your name or email. Your sermons and notes are stored on your device and, if you use iCloud, in your own private iCloud container. To provide the service, PreachPal sends your sermon audio to Deepgram for transcription and the transcript text to OpenAI to create your journal. If crash reporting is on, Sentry receives diagnostic reports with an anonymous installation identifier, and, like any online service, these providers receive standard connection data such as your IP address. We don’t sell your personal information or share it for advertising. See the full Privacy Policy for details.

How do I turn off cloud enhancement?

There is currently no in-app switch for this. Cloud enhancement is enabled by the consent you give during onboarding, and PreachPal ships no control to withdraw it. To stop all cloud processing, delete the app. Using PreachPal without a network connection keeps a sermon entirely on your device, transcribed with on-device Apple speech recognition.

How do I enable the Face ID app lock?

Go to PreachPal → Settings → toggle on “Require Face ID to open PreachPal.”

How do I delete all my sermons?

Go to PreachPal → Settings → Data Management → Clear Local Data → confirm. This deletes all sermons from your device and syncs the deletion to your iCloud.

Is there a limit on how long a recording can be?

Yes. A single recording stops automatically at 120 minutes. This is a safety limit that protects your device from a session left running by accident, not a plan restriction, and it applies to every tier. Everything captured up to that point is saved normally.

Troubleshooting

What can I do about poor transcription quality?

  • If cloud enhancement is available, check that you have an internet connection and cloud allowance remaining.
  • Reduce background noise when possible
  • Make sure the microphone is not obstructed
  • Verify you have a stable internet connection for cloud transcription
  • On-device transcription works offline, but quality may vary with accent, dialect, and audio clarity

What happens if a sermon is interrupted by an app termination?

PreachPal has a built-in sermon recovery. On the next launch, you’ll be offered the choice to resume the interrupted sermon or discard it. Your partial journal entries are preserved.

My iCloud sync isn’t working

  • Verify iCloud Drive is enabled in iOS Settings → Apple ID → iCloud → iCloud Drive
  • Verify PreachPal is allowed to use iCloud in iOS Settings → Apple ID → iCloud → Apps Using iCloud
  • Confirm you’re signed in to iCloud on this device, then give sync a moment; if Reflect shows “Waiting for iCloud,” tap Check Again

Which languages does PreachPal understand?

English and Spanish at launch, with live translation between them. The sermon language is detected automatically; you can also pin it in Settings → Language → Sermon Language. More languages are on the way.

Contact

For any question not covered here, reach us at:

We typically respond within 3–5 business days.

PreachPal — your personal sermon journal.